Suvenyry.com, s.r.o., Pod Hajnicí 205, 252 64 Velké Přílepy, Company ID: 27433471, VAT ID: CZ27433471
These Terms and Conditions become effective on June 13, 2025, and remain valid until amended or replaced.
Responsible person for the operation of the Suvenyry.com online store: Petr Žák
A purchase contract, under which the sale of goods between the seller and buyer is executed, is formed based on the binding confirmation of the order. The order is considered confirmed once the goods are dispatched to the customer.
An email confirmation follows the receipt of the electronic order from the buyer. A confirmation of order receipt into the system (order copy) is not the same as order confirmation.
Once the goods have been sent to the customer, the order becomes binding for both parties, unless there is a breach of conditions agreed upon at the time of order confirmation.
Essential conditions include the exact product specification stated in the order, the number of items ordered, and the price of the goods.
Cancellation by the seller:
Without stating a reason – for example, the goods are sold out, discontinued,
or the supplier’s price has significantly changed. In such cases, the goods will not be delivered.
Withdrawal from the contract by the buyer – returning goods:
In accordance with Act No. 89/2012 Coll., §1829 et seq., the buyer has the right to withdraw
from the contract (in the case of mail-order purchases) within 14 days of receiving the goods.
This right only applies to consumers – individuals not acting within the scope
of their business activities.
If you decide to exercise your right to withdraw from the purchase contract, please follow these steps:
If you have already received and accepted the goods:
Return address:
Suvenyry.com, Suchdolská 1028, 252 64 Horoměřice, Czech Republic
Send goods registered and insured (we recommend insuring them to their value), as we are not liable
for loss during return transit.
Do not use cash on delivery; such shipments will not be accepted.
The cost of returning goods is borne by the buyer.
Upon fulfillment of the above conditions, we will refund the payment via bank transfer or postal order.
If using bank transfer, the amount will be sent no later than 14 days after we physically receive the returned goods.
If the returned goods are incomplete or conditions are not met, the refund period is extended until the correct goods are provided.
The buyer agrees to pay a cancellation fee corresponding to the wear and tear of the returned goods if the goods are received and then returned under the right of withdrawal, but are no longer in new condition.
Failure to meet the above conditions may result in the withdrawal not being accepted. If returned goods are not collected within 30 days, they will be disposed of.
An invoice is sent in the package along with the delivery note.
If no separate warranty card is provided by the manufacturer, the invoice from Suvenyry.com serves as both a tax document and the main warranty certificate.
Communication from addresses ending in @suvenyry.com is considered agreed upon by the customer.
The operator of the Suvenyry.com online store, Suvenyry.com, s.r.o., Company ID: 27433471, with its registered office at Pod Hajnicí 205, 252 64 Velké Přílepy, is the data controller in accordance with EU Regulation 2016/679 (GDPR).
We only process the necessary data to fulfill your order (name, address, email, phone) and retain it for the period required by law.
Your data may be shared only with carriers and accounting firms for the purpose of delivery and order processing.
You have the right to request access, rectification, erasure, restriction of processing, and to file a complaint with the Czech Data Protection Authority (ÚOOÚ).
By using our services, you agree to the processing of personal data as described in these terms.
Retail Orders Within the Czech Republic:
Wholesale Orders Within the Czech Republic:
These Terms and Conditions apply to all purchase agreements between the supplier and customers of Suvenyry.com s.r.o.
The supplier reserves the right to change the Terms and Conditions.
Changes will be announced appropriately on the website at least 1 month prior to taking effect.
