General Terms and Conditions and Explanation to the data security (Privacy Policy)

  1. Validity
  2. Offers
  3. Right of revocation
  4. Prices/Terms of Payment
  5. Minimum Order and Shipping Costs
  6. Delivery
  7. Worldwide Delivery / Exceptions
  8. Notices of defect, guarantee and compensation
  9. Delivery of alcoholic beverages and/or tobacco products
  10. Privacy
  11. Registration and password
  12. Mandatory Information acc. EU Enactment No. 524/2013 concerning Online Dispute Resolution / Alternative Dispute Resolution acc. Art. 14 Paragraph 1 ODR-VO and § 36 VSBG:

1) Validity

These terms and conditions of trading and delivery apply to all contracts, supplies and other achievements, including advisory activities, between Suvenyry.com Ltd. (Holders: Jiří Hrudka, Petr Žák) and the customer and are hereby contradicted to purchasing conditions of the buyer. With an order, the customer accepts these trading conditions automatically. Customers in the sense of these conditions are consumers only.

2) Offers

The representation of the products in this online shop, catalogue, or other form does not represent a legally binding offer, but a noncommittal online catalog. By clicking the button "Buy" in step three of the checkout process, the customer makes a proposition towards Suvenyry.com to conclude a contract of sale for the goods contained in the shopping cart. A confirmation of the order along with its details will be sent to the customer by automated e-mail immediately.Suvenyry.com will accept the completion of the sales contract by sending a seperate confirmation E-Mail or by dispatching the ordered goods to the customer within five days (inside Czech Republic).

The customer has the possibility to choose German, English, or Czech as language of contract.

3) Right of revocation - Information of the right of revocation

You (the consumer) are legally entitled to a cooling off period (the time You can take to cancel Your contract) of 14 days.
The cooling off period for sales contracts ends 14 days after the day on which the last good came into the consumer's physical possession.
If You wish to cancel or revocate Your order, You are required to inform us about Your wish to cancel within the given cooling off period by email or letter to:
Suvenyry.com, s.r.o.
Pod Hajnicí 205
252 64 Velké Přílepy
Tschechische Republik
Telefon: +420 736622619
E-Mail: sklad@suvenyry.com

What happens after You informed us about Your cancellation

  • Once the right to cancel is exercised, You are under the duty to send back the goods to the address specified above. Where You make use of Your right to cancel, You are not required to send back the goods within the cooling off period of 14 days. In that period You have to inform us about Your cancellation only. You must not delay the return and must send the goods back not later than 14 days after the day on which You informed us of Your cancellation.
  • You must send the goods back to our contact address (see above) at your own cost. After having received the returned goods back, we will reimburse You any payment that we received from You without imposing any fee. This includes the purchase price and the cost of sending the goods to the consumer (delivery costs). However, we will not reimburse the return costs where we imposed them on the consumer (You), or the additional cost for more expensive delivery methods that You expressly chose compared to the least expensive standard delivery offered in our shop. We will reimburse the above mentioned payments no later than the end of 14 days after the day on which we received the goods back. If You supply us with evidence of having sent the goods back before we have received them, then we will reimburse You within 14 days from the day after the day on which we were supplied with that evidence.
  • We may recover an amount form You for a loss of value of the goods as a result of handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. This means in particular that You may inspect the goods in a way that would be possible in store.

4) Prices/Terms of Payment

We accept the following methods of payment: Moneyorder (advance payment), PayPal, Bank Transfer (Withdrawal).

  • Prices indicated are in Euros (€). They are indicated with tax included, excluding duty. While stocks last. Prices may vary if the product is restocked. Prices are subject to misprints and display error.
  • A detailed bill will be provided with the delivery of your order. All bills will be issued in Euros (€), all bank payments can be made in Euros (€).
  • The payment is due with acceptance of the order by Suvenyry.com. Only methods of payment that are applicable during the checkout process can be accepted.
  • In case of a payment by bank collection, Your bank account will be debited on confirmation of Your order.
  • Suvenyry.com may assign to customers the status of a patron. Patron customers will be entitled to use additional methods of payment. Customers may not qualify as patrons. Patron status can be withdrawn at any time and without giving reason.
  • Suvenyry.com reserves the right to refuse customers particular methods of payment in individual cases and to insist on other methods of payment as the customers wish.
  • In case of delay of payment by the customer, Suvenyry.com reserves the right to demand interest for delay at 5% above the ECB's current rate p.a. If Suvenyry.com suffered a veritably loss, Suvenyry.com may claim this loss against the customer.
  • If Suvenyry.com suffered charges because of back posting (chargeback fees), Suvenyry.com may claim this charges against the customer.
  • Goods remain the property of Suvenyry.com until payment has been received in full. Ownership of the goods changes once payment for goods is received in full.

5) Minimum Order and Shipping Costs

Delivery to the Czech Republic is no minimum order value.

In general, shipping costs depend on the gross weight of the order and minimal order price.

Retail orders - Transport within the Czech Republic by PPL
PPL delivery + cash on delivery 150,- CZK (6 EUR) incl. VAT
Delivery exceeding 1500 CZK (60 EUR) incl. VAT is FREE OF CHARGE.

Possibility of personal pickup FREE OF CHARGE on the following address:
Suchdolská 1028, 252 62 Horoměřice, Phone: +420 736 622 619, opening hours MO - FR: 8:00 AM - 4:00 PM or on address Jilská 12, 110 00, Praha 1, Phone: +420 230 234 661, opening hours MO - FR: 11:00 AM - 7:00 PM

We will send the price for foreign orders by e-mail.

Wholesale orders - Transport within the Czech Republic by PPL:
Delivery within Prague exceeding 1500 CZK excl. VAT is FREE OF CHARGE.
Delivery within Prague worth up to 1500 CZK excl. VAT

PPL delivery outside Prague for 150 CZK

Delivery outside Czech Republic
Order outside Czech Republic it wil be over 500 CZK incl. VAT and we will contact you regarding the transport price in person.

Price list for transport outside the Czech Republic:

Package weight up to Zone 1 Zone 2 Zone 3 Austria
2 kg 10,70 EUR 25,20 EUR 41,20 EUR 20,20 EUR
5 kg 14,30 EUR 34,40 EUR 55,70 EUR 27,50 EUR
10 kg 18,20 EUR 46 EUR 67,80 EUR 36,80 EUR
20 kg 22,30 EUR 55, 70 EUR 84,70 EUR 44, 60 EUR
31,5 kg 27,40 EUR 63 EUR 96,60 EUR 50,40 EUR

Transport zone division:

Zone 1 - Poland, Germany, Slovakia

Zone 2 - Hungary, Spain, Portugal, Ireland, Denmark, France, Italy, Romania, Great Britain, Sweden, Finland, Estonia, Lithuania, Latvia

Zone 3 - Bulgaria, Croatia, Norway, Greece, Slovenia, the Netherlands, Luxembourg, Belgium, Switzerland

The prices displayed include VAT

6) Worldwide Delivery / Exceptions

Shippings to non-EU-countries will be declared with contents and value of goods. Goods maybe liable to customs duty, payable by the customer. Goods may also underlie national restrictions for the importation, which shall be considered by the customer. Suvenyry.com is not responsible for the compliance of its goods with national terms and regulations in the customer's country outside the EU.

7) Notices of defect, guarantee and compensation

We ensure, that the sold products at the time of the passage of the risk are free of product-, material-, and factory defects, and that they feature the contractually assured characteristics. Customers can only claim liability for defects if the products have been checked immediately on receipt. Defects have to be claimed in written form within 14 days after deliverance. Suvenyry.com can only be made responsible for defects in the scope of its own liability. For defect removal, the buyer has to grant Suvenyry.com the time necessary to repair or replace in particular the faulty article; otherwise the guarantee is void. If Suvenyry.com lets elapse this time period without repairing the product or without supplying replacement, or if the rework and/or replacement is impossible, fails or is refused by Suvenyry.com, after its choice the right is entitled to the customer to require cancellations of the contract (transformation) or reduction of the purchase price (decrease).

The liability of Suvenyry.com exclusively depends on the agreements made in the managing section. Claims for damages of the customer from being to blame for with conclusion of a contract, injury of contractual responsibilities, and bad actions are impossible. This limitation of liability applies to the customer accordingly. With injury of substantial contract obligations, this liability is limited however to substitution of foreseeable and typical damage. The liability for the consequences developing from products delivered by Suvenyry.com is waived by, for instance, inappropriately made changes, modifications, or repairs by the customer or third. The customer holds the exclusive responsibility for special and professional use of bought products as well as their subsequent treatment or installation. In particular, safety-relevant products may be used only by professionals. In each case absolutely, the references of the manufacturer are to be considered. Requirements from the product liability law remain unaffected by the managing regulation.

Implied warranty applies to all products offered in our online shop.

8) Delivery of alcoholic beverages and/or tobacco products

If an order shall contain alcoholic berevares and/or tobacco, the customer confirms, that he has reached the minimum age in his area of jurisdiction to buy such products, by confirming the order. The customer then is obliged to make sure the order will be picked up by the customer only, or by an authorized adult.

9) Privacy

  • Personal Data
    Personal data is information which can be used to identify people. Among those information is the correct name, email address, postal address, and the telephone number. Information which does not connect directly with the real identity of a person (as for example, favored web page or number of users of a site) does not belong to personal data.
    To use this online service, as little as possible personal data is raised by us. In fact, we try to raise only the necessary data which is needed to process an order. That is: a real name, a valid postal address, to which orders are sent, and the indication of the E-Mail address, to which order confirmation mails are sent out. In connection with the access to our sites server-specific data (for example IP address, date, time and regarded sites) are stored. There will be no personal utilization of this data, though we reserve to evaluate this non-personal, anonymized data for statistic evaluation. We use the personal data for purposes of customer administration only to, in each case, the extent necessary. Beyond that, personal data are stored only if these are voluntarily indicated.
    In case of an order, we will save the text of the sales contract according to our general terms and conditions of use and will send You the details of Your order by e-mail.
  • Passing on and protection of personal data
    Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share customer information with others. All gathered information is only used to make Your shopping experience as comfortable as possible.
    We use personal information only for this web page, the processing of shop orders, and for statistic reasons. We do not pass the information on without express agreement to third (excluding Google). If data at Suvenyry.com should be passed on in the context of the order processing, then this will occur only bound to the Federal Law for Data Protection BDSG, other laws and to this Privacy Policy. Collections and/or transmissions of personal data at national mechanisms and authorities take place only in the context of compelling legislation.
    In case of "Secupay Banktransfer" Your bank account data will be passed encrypted and bound to the Czech Federal Law for Data Protection to our partner secupay AG who will process the transaction. These partners assure a secure and comfortable completion of the given transaction. For Your own security, we ourselves WILL NOT save any of Your bank account data!
    Click for company profile.
    All Your private data that You enter during login or checkout procedure is sent over a secured https connection. That means, that Your connection is protected by Secure Socket Layer Software (SSL, 128 bit), verified by a GeoTrust SSL certificate. This technology encrypts the information that You send to us. We are doing that to make Your shopping experience as secure as possible.
  • Use of cookies and JavaScript
    We use Cookies - small files with configuration information - and, to a minor degree, JavaScript - a browser-based scripting language - that help to determine user individual attitudes and realize special user functions. We do not seize personal data over Cookies. All functions of the Website are applicable also without Cookies and JavaScript, some user-defined characteristics and attitudes are however not available then.
  • Children
    Persons under 18 years of age should not convey personal data at us without agreement of parents or educate-entitled. We request no personal data of children, do not collect these and do not pass them on to third.
  • Right of revocation
    If you passed any personal data to us by creating a customer account, you can change and delete these at any time in Your personal user profile again. Please turn for a complete deletion of the account to the webmaster. Up to this time effected contributions in product comments, announcements of date and articles remain however sometimes - in addition also with the general conditions of use.
  • Google Analytics
    This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
    You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
    To claim Your right of revocation against the collection of user data by Google, you may download an add-on for Your web browser, which prevents collection of user data by Google. The add-on can be found here: https://tools.google.com/dlpage/gaoptout?hl=en
  • Facebook
    Just like many other web pages, we offer You the possibility to like and share our shop and every single product on Facebook. As we do not agree to full extent with Facebook's methods of mining user data, we implemented the Like-buttons in a static way. This disables the possibility for Facebook, to collect user data without Your agreement. So You can enjoy maximum privacy on our web page and are still able to share and like our souvenirs with the well-known Facebook features.

10) Registration and password

In case of an active user account on Suvenyry.com, the user is obligated to treat the combination user name/password confidentially and to not pass this data on to third. With suspicion on abuse of the entrance data, the operator is to be informed.

11) Mandatory Information acc. EU Enactment No. 524/2013 concerning Online Dispute Resolution / Alternative Dispute Resolution acc. Art. 14 Paragraph 1 ODR-VO and § 36 VSBG:

The European Commission is providing a platform for online dispute resolution. This platform can be reached by this link: http://ec.europa.eu/consumers/odr/ We are not obliged and not to be about to participate in this online dispute resolution.


These general terms and conditions of use refer to Suvenyry.com. If parts or individual formulations of this text of the valid legal situation should not correspond, to no more or not completely, the remaining parts of the document remain unaffected in their contents and their validity by it. If a part of these trading conditions, for any reason, should be futile, the validity of remaining contract contents is not affected. In their place the legally planned rules will take over.